IT-enabled knowledge ambidexterity and innovation performance in small U.S. firms: The moderator role of social media capability

Abstract : This study examines the impact of information technology (IT)-enabled knowledge ambidexterity on innovation performance, and the potential moderator role of social media capability on a sample composed of 100 small U.S. firms. The empirical analysis suggests that IT infrastructure enables the firm to explore new knowledge and exploit existing/new knowledge to innovate more and better. We also find that social media capability has a positive moderator role in this equation: IT infrastructure and social media capabilities work together to enable knowledge ambidexterity.
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Submitted on : Tuesday, January 29, 2019 - 1:33:52 PM
Last modification on : Thursday, February 7, 2019 - 2:44:48 PM

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  • HAL Id : hal-01998044, version 1

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Jose Benitez, Ana Castillo, Javier Llorens, Jessica Braojos. IT-enabled knowledge ambidexterity and innovation performance in small U.S. firms: The moderator role of social media capability. Information & Management, 2018, 55 (1), pp.131-143. ⟨hal-01998044⟩

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