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IT-enabled knowledge ambidexterity and innovation performance in small U.S. firms: The moderator role of social media capability

Jose Benitez 1 Ana Castillo Javier Llorens Jessica Braojos
1 Rennes School of Business
Abstract : This study examines the impact of information technology (IT)-enabled knowledge ambidexterity on innovation performance, and the potential moderator role of social media capability on a sample composed of 100 small U.S. firms. The empirical analysis suggests that IT infrastructure enables the firm to explore new knowledge and exploit existing/new knowledge to innovate more and better. We also find that social media capability has a positive moderator role in this equation: IT infrastructure and social media capabilities work together to enable knowledge ambidexterity.
Keywords : IT infrastructure Knowledge exploration and exploitation Social media capability Innovation performance
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Journal articles
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https://hal-rennes-sb.archives-ouvertes.fr/hal-01998044
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Submitted on : Tuesday, January 29, 2019 - 1:33:52 PM
Last modification on : Monday, November 9, 2020 - 4:48:07 PM

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Jose Benitez, Ana Castillo, Javier Llorens, Jessica Braojos. IT-enabled knowledge ambidexterity and innovation performance in small U.S. firms: The moderator role of social media capability. Information and Management, Elsevier, 2018, 55 (1), pp.131-143. ⟨hal-01998044⟩

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