IT-enabled knowledge ambidexterity and innovation performance in small U.S. firms: The moderator role of social media capability

Jose Benitez (1) , Ana Castillo , Javier Llorens , Jessica Braojos

1 ESC [Rennes] - ESC Rennes School of Business

This study examines the impact of information technology (IT)-enabled knowledge ambidexterity on innovation performance, and the potential moderator role of social media capability on a sample composed of 100 small U.S. firms. The empirical analysis suggests that IT infrastructure enables the firm to explore new knowledge and exploit existing/new knowledge to innovate more and better. We also find that social media capability has a positive moderator role in this equation: IT infrastructure and social media capabilities work together to enable knowledge ambidexterity.

Mots clés: IT infrastructure; Knowledge exploration and exploitation; Social media capability; Innovation performance

Domaines: Sciences de l'Homme et Société; Gestion et management; Sciences cognitives; Informatique

Jose Benitez, Ana Castillo, Javier Llorens, Jessica Braojos. IT-enabled knowledge ambidexterity and innovation performance in small U.S. firms: The moderator role of social media capability. Information and Management, 2018, 55 (1), pp.131-143. ⟨hal-01998044⟩