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Journal articles
How do social commerce-IT capabilities influence firm performance? Theory and empirical evidence
Abstract : We theorized that the development of two contemporary social commerce-IT capabilities (social media and e-commerce) enables firms to engage online customers to improve their firm performance. We tested this theory by employing a secondary dataset on a sample of U.S. firms. The empirical analysis supported our theory in both examining the effects of social media and e-commerce as two individual capabilities and as two complementary capabilities. This study provides a unique organizational theory and empirical evidence on how social commerce-IT capabilities influence firm performance through the online engagement of customers.
https://hal-rennes-sb.archives-ouvertes.fr/hal-02057780
Contributor : Steven Gouin <>
Submitted on : Tuesday, March 5, 2019 - 3:52:12 PM
Last modification on : Monday, November 9, 2020 - 4:48:07 PM
Contributor : Steven Gouin <>
Submitted on : Tuesday, March 5, 2019 - 3:52:12 PM
Last modification on : Monday, November 9, 2020 - 4:48:07 PM