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Journal articles
How do social commerce-IT capabilities influence firm performance? Theory and empirical evidence
Abstract : We theorized that the development of two contemporary social commerce-IT capabilities (social media and e-commerce) enables firms to engage online customers to improve their firm performance. We tested this theory by employing a secondary dataset on a sample of U.S. firms. The empirical analysis supported our theory in both examining the effects of social media and e-commerce as two individual capabilities and as two complementary capabilities. This study provides a unique organizational theory and empirical evidence on how social commerce-IT capabilities influence firm performance through the online engagement of customers.
https://hal-rennes-sb.archives-ouvertes.fr/hal-02057780
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Submitted on : Thursday, October 21, 2021 - 8:21:44 PM
Last modification on : Wednesday, November 3, 2021 - 9:35:21 AM
Contributor : Accord Elsevier Ccsd Connect in order to contact the contributor
Submitted on : Thursday, October 21, 2021 - 8:21:44 PM
Last modification on : Wednesday, November 3, 2021 - 9:35:21 AM
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Distributed under a Creative Commons Attribution - NonCommercial 4.0 International License