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Journal articles

Consumer anticipation: antecedents, processes and outcomes

Abstract : Marketing managers use anticipation as a marketing tool, particularly for new or improved products, services or experiences. Academic interest in consumer anticipation has focused on its outcomes, especially effects on the forthcoming substantive consumption. However, inadequate attention has been given to consumer anticipation as a complex process per se. A systematic review of the literature arrives at a conceptual definition which sees consumer anticipation as a mental process by which consumers consider the physical, experiential, social, emotional or behavioural consumption outcomes that are expected to accrue to the self from a yet to be realised consumption decision or experience. Antecedents of consumer anticipation, its underlying mental processes and consequences are identified and discussed. Frameworks for operationalising consumer anticipation in practical contexts are discussed.
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Contributor : Steven Gouin Connect in order to contact the contributor
Submitted on : Tuesday, May 14, 2019 - 4:13:46 PM
Last modification on : Wednesday, May 15, 2019 - 5:35:15 AM

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Tunyaporn Vichiengior, Claire-Lise Ackermann, Adrian Palmer. Consumer anticipation: antecedents, processes and outcomes. Journal of Marketing Management, Westburn Publishers, 2019, 35 (1-2), pp.130-159. ⟨10.1080/0267257X.2019.1574435⟩. ⟨hal-02129146⟩



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