Impact of the usage of social media in the workplace on team and employee performance

Abstract : How does the usage of social media in the workplace affect team and employee performance? To address this cutting edge and up-to-date research question, we ran a quasinatural field experiment, collecting data of two matched-sample groups within a large financial service firm in China. We find that work-oriented social media (DingTalk) and socialization-oriented social media (WeChat) are complementary resources that generate synergies to improve team and employee performance. The instrumental value provided by work-oriented social media is reinforced by the expressive value provided by socialization-oriented social media, which help firms to create business value from information technology investments.
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https://hal-rennes-sb.archives-ouvertes.fr/hal-02159305
Contributor : Isabelle Robert <>
Submitted on : Tuesday, June 18, 2019 - 4:10:36 PM
Last modification on : Wednesday, June 19, 2019 - 1:23:26 AM

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Qi Song, Yi Wang, Yang Chen, Jose Benitez, Jiang Hu. Impact of the usage of social media in the workplace on team and employee performance. Information & Management, 2019, ⟨10.1016/j.im.2019.04.003⟩. ⟨hal-02159305⟩

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