Impact of the usage of social media in the workplace on team and employee performance

Qi Song (1) , Yi Wang (1) , Yang Chen (1) , Jose Benitez (2) , Jiang Hu (1)

1 Southwestern University of Finance and Economics [Chengdu, China]
2 ESC [Rennes] - ESC Rennes School of Business

How does the usage of social media in the workplace affect team and employee performance? To address this cutting edge and up-to-date research question, we ran a quasinatural field experiment, collecting data of two matched-sample groups within a large financial service firm in China. We find that work-oriented social media (DingTalk) and socialization-oriented social media (WeChat) are complementary resources that generate synergies to improve team and employee performance. The instrumental value provided by work-oriented social media is reinforced by the expressive value provided by socialization-oriented social media, which help firms to create business value from information technology investments.

Mots clés: Social media in the workplace; Work-oriented social media; Socialization-oriented social media; Team performance; Employee performance; IT consumerization; Business value of IT

Domaines: Réseaux sociaux et d'information [cs.SI]; Gestion et management

Qi Song, Yi Wang, Yang Chen, Jose Benitez, Jiang Hu. Impact of the usage of social media in the workplace on team and employee performance. Information and Management, 2019, ⟨10.1016/j.im.2019.04.003⟩. ⟨hal-02159305⟩