Do hotel financial factors influence satisfaction?

Christos Alexakis (1) , Michael Dowling (1) , Vasileios Pappas (2) , Manimozhi Ramachandiran (3) , Favianos Skalvos (4)

1 ESC [Rennes] - ESC Rennes School of Business
2 Kent Business School, University of Kent
3 NEOMA - Neoma Business School
4 University of Piraeus

Mots clés: Hotel satisfaction; Service quality; Financial measures

Domaines: Sciences de l'Homme et Société; Gestion et management

Christos Alexakis, Michael Dowling, Vasileios Pappas, Manimozhi Ramachandiran, Favianos Skalvos. Do hotel financial factors influence satisfaction?. Annals of Tourism Research, 2021, 90, pp.103128. ⟨10.1016/j.annals.2020.103128⟩. ⟨hal-03358054⟩