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Do hotel financial factors influence satisfaction?

Christos Alexakis 1 Michael Dowling 1 Vasileios Pappas 2 Manimozhi Ramachandiran 3 Favianos Skalvos 4 
1 ESC [Rennes] - ESC Rennes School of Business
2 Kent Business School, University of Kent
3 NEOMA - Neoma Business School
4 University of Piraeus
Keywords : Hotel satisfaction Service quality Financial measures
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Journal articles
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Submitted on : Wednesday, September 29, 2021 - 10:41:02 AM
Last modification on : Saturday, August 6, 2022 - 3:22:33 AM

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ESC-RENNES | COMUE-NORMANDIE | CER | CTIM | RSCOM

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Christos Alexakis, Michael Dowling, Vasileios Pappas, Manimozhi Ramachandiran, Favianos Skalvos. Do hotel financial factors influence satisfaction?. Annals of Tourism Research, Elsevier Masson, 2021, 90, pp.103128. ⟨10.1016/j.annals.2020.103128⟩. ⟨hal-03358054⟩

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